- Shipping & Delivery
- We ship using FedEx or USPS. Please allow three full Business Day for processing your order. Orders placed will ship within 3 business days. We do not ship the same day the order was placed. We ship worldwide to most countries. Please see our exempt list. FedEx transit time varies based on your zone and the method, your order will have an estimate of the transit times when you check out.
International Customers: Due to customs and/or shipping delays delivery may take significantly longer. We are not responsible for taxes, duties, or fees your country may charge. Sometimes packages may get lost through customs. In this case, we will refund your total purchase amount.
If you choose to refuse your package upon delivery, please inform us via email at email@example.com to arrange a return, so we can expect it to return back to our facility. Once an item is out for delivery, we have no control over time or procedure. It is then in the hands if USPS or FedEx. We are not at fault for any delays.
We will update your order with tracking information to the email provided during your ordering process.
P.O. BOX ADDRESSES: We charge an additional $15 for orders that weigh 3lbs or more shipping to a P.O. Box address. Additional fees will be charged after checkout. P.O. Boxes are more expensive to ship to and we ask that the buyer cover all charges.
- Returns & Replacements
- Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 to 7 days. Late or missing refunds (if applicable) If you haven’t received a refund within 7 days after "refund approval, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange an item for the same exact item, contact us Via email at email@example.com to arrange an exchange.
Ordering Payment & Billing
All Orders placed on Friday & Weekends may not ship until the following Monday. All orders placed over the weekend will be shipped before 5pm PST Monday. Monday-Thursday: All orders require 1 to 3 days for processing. email us at firstname.lastname@example.org within 24 hours if you would like to cancel your order. The status of your order will be "COMPLETE" once shipped. A tracking number will be emailed to you at the enail you provided during the ordering process. You may check the status of your package by clicking the track your order link in the order tracking email that you received from us, or track it through USPS.com / Fedex.com.
We accept all major Credit Cards (Visa, Master Card, American Express, Discover) through PayPal for security purposes. You do not need a Paypal account to shop with us but you do need to verify a few steps during the checkout process.
We make sure that your payment is safely verified through PayPal Fraud Management filters. Billing addresses are required to match with your bank card address as will as you shipping address. We only ship to your billing card address they must be the same in order to process your order. Paypal may refuse payment after the order is confirmed. You will be notified if your order is canceled. Declined transactions are based on a third-party authorization service. The cardholder's billing and shipping address must match in order for the transaction to process. Call your bank if further card issues occur. If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
- California orders are required to pay 8% sales tax by law. California rates vary but because you are purchasing from a store located in San Diego, it is considered purchasing in our region according to our state taxes